Skip to main content

Troubleshooting

My progress/grades are not updating.​

Make sure you've saved and submitted all of the graded problems. Please allow up to 1 hour for grades to update.

I cannot find my certificate for a completed course​

Not all courses issue certificates, check the progress or details page for the specific course to see if it does issue certificates.

I finished a section but it's not showing as completed/green checkmark.​

Ensure that you have completed the content on the page:

  • For text content, you'll need to have stayed on the page long enough to read the text.
  • For video content, ensure that you have watched the video to completion.
  • For graded content, ensure that you have answered and saved all of the questions.

I'm stuck/unable to submit answers for problem questions.​

Try again using Incognito/Private Browsing. Sometimes browser extensions can cause issues with being able to submit a problem; using private browsing can help to verify that the issue is not caused by an extension.

Change name on certificate​

If you have already earned a certificate and need to change the name displayed on it:

  1. Click your username in the upper-right corner.
  2. From the dropdown menu, select Account.
  3. On the Account Settings page, update the Full Name field. This will change the name shown on your certificates.

I didn't receive my level 2 badge​

You may need to manually request and claim your level 2 badge from the respective learning path. First, you must navigate to the relevant learning path page. Learning Paths that issue level 2 badges will have a section at the bottom of the page with instructions to request/claim your badge once you are eligible.